Managed Services

In today’s highly competitive business environment you want to ensure that your business is ahead of your competitors.  Making sure that you are utilising IT to its full capacity and effectively using your investment will help you have the edge.  We offer our very popular managed services, where we take care of your IT so you can take care of your business.

Managed Server

Mainstream branded servers such as Dell and HP have inbuilt tools called Openview and Insight Manager respectively which allow us to integrate them into our Managed service. Servers are still located on site allowing you control and leveraging your knowledge of the requirements of your business however the management of the servers is outsourced. This service incorporates agent technology which continually check:

1. The machines heartbeat
2. Thresholds are set on utilization of hard disc, memory and CPU
3. Services such as Exchange are monitored
4. Verification that backup schedules have run are checked
5. Antivirus definitions are checked 
6. Checks are carried out on the event logger in an attempt to identify creeping death scenarios
7. Checks for unusual behaviour such as hacker attacks are carried out

All checks alert on exception, alerts are distributed to our operations centre plus to the laptops and by SMS to the mobiles for all on call engineers.

To keep you informed you will receive an e-mail every morning to confirm the checks we have done and their results.    

The benefits that should be provided by such a solution are proactive, round the clock monitoring with on line diagnosis and on line fixes. This is then complimented with traditional on site break fix support within a guaranteed time including all labour and parts required to achieve the fix.    

Managed Asset

In our daily working lives we are all required to be dynamic and so must our IT enterprise, so as one person may be required to fill several roles so may one machine. Our lines of business change to suit our clients, seasons and trends, all of this can lead to a myriad of different hardware/software bought for purpose or a price, all of which makes the role of providing support infinitely more complex.

Clear visibility through one console allowing you to drill down to get inventory reports, asset change reports or software license compliance reports without having to walk round and manually check is for many a major improvement.

Dashboard data and reports will always be timely and accurate allowing you to spot new devices, old operating systems, processors, disk or memory and target them for upgrades.

Managed Firewall

Covers all areas of security providing secure use of broadband with antispam, antispyware, mail/websweeping and antivirus doing away with the need to purchase individual software for virus protection. In turn this device facilitates secure remote connections over VPN (Virtual Private Network) which allows you to securely work from home and for ourselves to be able to provide remote management for this device with continual heartbeat checks alerting on exception, plus automatic push updates and remote configuration changes as required